FAQ

Q1. When will I receive my earrings?


Please allow 2 business days, following cleared payment, for your order to be processed and sent. Postage times will vary, but please allow 7-10 business days for Domestic orders and upto 6 weeks for International orders. For more information on delivery times, please visit https://auspost.com.au




Q2. Do you support fundraising events or make donations?


At Secret Trove we love to support local school and charity fundraising events. Please contact us for further information.




Q3. I've visited your stall at the markets. Why are you always so happy?


Thank you so much for visiting us! Secret Trove is a family business and we love what we do - being out in the beautiful Yeppoon weather, as a family, at local markets and events is something that we enjoy and never feels like 'work'. We love chatting with customers and seeing their joy when they discover a special pair of earrings. We look forward to seeing you again.




Q4. I have very sensitive ears. What are your earrings posts made of?


Our earring posts are made from high quality stainless steel, which we purchase from local Australian suppliers. Many customers have commented that they don't even realise they are wearing Secret Trove earrings - they are so hypoallergenic!




Q5. Where is Yeppoon?


Yeppoon is a beautiful coastal town, 30 minutes drive from Rockhampton, in Central Queensland, Australia. Yeppoon is also a short ferry ride to the amazing Keppel Islands. A wonderful place, with so much to offer, well worth visiting!




Q.6. What happens if my earrings break?


We take great care when making our earrings and check them twice before they are sold. In the unlikely event that your earrings break, please contact us and we will be happy to replace them with the same or similar pair. Please understand, that we aren't able to replace earrings that have been exposed to water or harsh conditions.